We begin with the outcome. Including whether it is the outcome you genuinely want.
Organisations often arrive with a stated objective that has already been negotiated into something respectable.
Improve accountability. Strengthen the culture. Repair trust. Create alignment. Lift performance. Prepare the next generation of leaders.
I want to know what would be different if the work genuinely succeeded. What would people be doing that they are not doing now? What decisions would become possible? What would stop happening? What would the organisation gain, and what might somebody have to relinquish?
Sometimes the requested outcome is real.
Sometimes it is a safer substitute for the outcome people actually want.
That distinction changes everything.




